I was on hold for about forty minutes, with standard ‘updates’ from the supervisor named Tony…who was speaking to some unknown department to check on the 2nd, missing voucher….when…yes,, I was Minimize off! I referred to as back again…only to become advised the hold out can be eighteen-25 minutes. I’m nevertheless waiting around on this connect with back again. This vacation could be the journey of a life time for my husband, a wounded veteran and most cancers survivor.
I am emailing this comment for you to ensure that AA might greater be capable of stimulate staff to be additional courteous when points go Improper.Purchaser service can make this kind of difference for the people using your service.
Had fantastic buyer service sine one/17. Been pulled off the FRA flight and stayed for two days in Philly. These days 1/19 I'll resume my flight to FRA with approximately par documentation. To my shock the ticket agent for the check in counter have been Definitely impolite, not helpful and predicted me to hunt down my baggage which was checked in over the 17th Which I used to be not able to retrieve After i was pulled off the flight on Sunday.
I worked at Boeing for Several yrs, right until I finally arrived to my senses to The point that the CEO Jim McNerney doesn't genuinely concern himself with the ‘actual function’ being done. As an alternative, he cuts it down to this point with layoffs, that he actually shoots himself from the foot. You should Consider This might hurt. Even so, he leaves just a firm before the penny drops. He did the very same issue with 3M ahead of he took The task as being the Boeing CEO.
Never I repeat never ever will I choose American Airlines. All over again.Totally unprofessional employees with the ticket agent to flight attendants. The many jokes I've heard about this remaining a †cattle hauler †airline is sadly real in my latest experience.extremely unfortunate.
If I'm able to do that, why can’t do this? In this article’s a suggestion. For the reason that brokers cannot see USAIR, Why don't you provide them with use of the web to allow them to see available USAIR flights? There have been many USAIR flights that may have taken care of not less than fifty percent with the individuals that necessary to flights.
This really is my 1st working experience with American Airways and it has been the worst! My best friend And that i took a vacation to St. Maarten and There's been almost nothing but hassle Considering that the return flight. Very first, they couldn’t find her reservation and tried to rates her $1,one hundred for the flight she currently compensated for. Then, I used to be forced to purchase a 2nd checked bag, although I've Normally been in a position to check the bag. Following, my flight (2119) was delayed for more than an hour or so. NOW I'm on my connecting flight from MIA to ATL and THIS flight is delayed over an hour or so. Does The united states Airways realize We've life…family and friends picking us up in the airport?
I used to be overcharged for a 3rd piece of luggage on a world trip USA to Uruguay. I have tried applying the web site e mail to test to obtain a refund; no reaction.
i needed to be in chicago at the aforementioned read more time 10:03pm and so i contacted another airlines (Virgin) who experienced a flight leaving san francisco at 4pm arriving in chicago at ten:15pm and booked a return flight back. i would like a refund for the whole return flight and also the booked chosen seat of 16F
My 1st and very last the perfect time to fly with American Airlines: I am a larger woman And that i paid out excess for seats on two of my flights to ensure that I wouldn't be a stress to other passengers. Why I don’t know there was practically nothing distinct about them. My very last flight to my desired destination was cancelled and I did not uncover till I used to be on my way to the gate. They attempted to rout me to another airport with very little knowledge of another airport. After a 4 hour delay I arrived at my location.
I had been a passenger on yor flight AA2016 out of Phil. airport on four/nine/16 and return flight AA1755 from Atl. airport again to Phila. on four/10. My ticket was for an aisle seat with wheelchair assistance on account of my handicap. To the flight from Phila., I'd an aisle seat. The younger Woman occupying the window seat was so big she couldn’t fasten her seatbelt. She immediately fell asleep and commenced snoring loudly which ongoing for the entire flight. To the flight back again, I had my boarding move was for an everyday seat. I tried to change seats in the kiosk , mainly because it indicated there have been more seats in the most crucial cabin space without having accomplishment. My son and daughter-in-regulation ended up denied gate passes to help me get right down to the airplane plus the ticket agent was seriously disagreeable. I tried to update in the boarding desk, then youthful person indicated my ticketwas for handicap in his Personal computer, he stated the cabin seats were being readily available and tried to update me but with out results. After i bought again into Phila., I waited almost forty minutes to acquire through the aircraft to baggage. This was probably the most humiliating and demeaning encounter I've at any time experienced. If the wheelchair ultimately arrived, the girl commenced complaining about needing to press me. She couldn’t have the wheelchair up the elevation.
Remember to take a look at this so other passengers received’t possess the similar working experience…..I would really like a reply from You furthermore mght..
I used to be fortuitous plenty of for being on board American Airways Flight #32 (LAX – JFK) on labor day….my partner and i were being seated independently…we had a Loss of life in the household and were likely to nyc for the funeral…….
I termed AA this morning and I had been notified they discovered the vehicle seat in NYC. Will probably be leaving NYC this afternoon and we be at my household sometime these days or tomorrow.